Terms & Conditions
PROCESSING AND DELIVERY TIMES
All orders are despatched within 3 working days from receipt of cleared funds.
Working days are Mon-Fri excluding Bank Holidays. Payments received Friday/Saturday/Sunday will automatically be classed as being received on Monday.
Most of our packages are either too large to fit through a letterbox, or require a signature. If no one is home to accept the parcel on the day of delivery, you will be left a "While You Were Out" card, stating what you can do next. You will have the option to go and collect the parcel from your local Royal Mail Office, or you can request a re-delivery on a more convenient day. You will be required to collect your parcel within 7 days, from the Royal Mail Sorting Office. Failure to collect or accept your parcel will result in your order being returned to us, and a refund (minus postage costs) issued to you. Alternatively, you will have the option to have your parcel re-delivered to you (you will be liable to pay the postage cost again).
OWNERSHIP OF GOODS
Goods remain the property of 20th Century Glass until the order has been paid for and funds have been confirmed as cleared.
Should you wish to return your order for any reason at all, we will offer a full refund (less postage fees) upon safe return of goods. Customers are responsible for paying their own postage fees, if returning products. We strongly recommend you return your items via a traceable secure postal method, such as Special Delivery.
METHODS OF PAYMENT
Our shopping cart is set up to accept PayPal payments. Credit/Debit card payments are also processed via PayPal Express (no PayPal account required).
Please remember that we can only post your order to the shipping address shown on the PayPal payment (you can edit this before confirming payment).
We use tiered postage rates, to ensure we keep our costs as low as possible for you. We have found this a lot more effective than offering a flat rate fee. All of our postage charges include a small packaging and handling fee.
All postage costs are shown within your shopping cart.
PACKING + HANDLING
The postage price you pay on your order includes a small packaging and handling fee. This element is used to ensure the correct packaging and box is used on your order, to keep it safe and secure whilst in transit.
We used recycled packaging products as much as possible, so we are able to keep these “handling” costs to a bare minimum.