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Delivery Policy


PROCESSING AND DELIVERY TIMES

All orders are despatched within 3 working days from receipt of cleared funds.

Working days are Mon-Fri excluding Bank Holidays. Payments received Saturday/Sunday will automatically be classed as being received on Monday.

Most of our packages are either too large to fit through a letterbox, or require a signature. If no one is home to accept the parcel on the day of delivery, you will be left a "While You Were Out" card, stating what you can do next. You will have the option to go and collect the parcel from your local Royal Mail Office, or you can request a re-delivery on a more convenient day. You will be required to collect your parcel within 7 days, from the Royal Mail Sorting Office. Failure to collect or accept your parcel will result in your order being returned to us, and a refund (minus postage costs) issued to you. Alternatively, you will have the option to have your parcel re-delivered to you (you will be liable to pay the postage cost again).