Terms & Conditions

PROCESSING AND DELIVERY TIMES

All orders are despatched within 3 working days from receipt of cleared funds.

Working days are Mon-Fri excluding Bank Holidays. Payments received Saturday/Sunday will automatically be classed as being received on Monday.

Most of our packages are either too large to fit through a letterbox, or require a signature. If no one is home to accept the parcel on the day of delivery, you will be left a "While You Were Out" card, stating what you can do next. You will have the option to go and collect the parcel from your local Royal Mail Office, or you can request a re-delivery on a more convenient day. You will be required to collect your parcel within 7 days, from the Royal Mail Sorting Office. Failure to collect or accept your parcel will result in your order being returned to us, and a refund (minus postage costs) issued to you. Alternatively, you will have the option to have your parcel re-delivered to you (you will be liable to pay the postage cost again).

OWNERSHIP OF GOODS

Goods remain the property of 20th Century Glass until the order has been paid for and funds have been confirmed as cleared.

RETURNS & REFUNDS

Should you wish to return your order for any reason at all, we will offer a full refund (less postage fees, and payment processing fees) upon safe return of goods. On instances where free postage was offered, the actual postage cost will be deducted before making the refund. Customers are responsible for paying their own return postage fees, if returning products. We strongly recommend you return your items via a tracked secure postal method, such as Special Delivery or Tracked 24 / 48.

If an order is returned due to not being collected from the customers delivery office, or due to an incorrect delivery address provided, then the customer has the option of paying the postage cost again to resend (if free postage was given, the actual postage cost will need to be paid to resend), or a full refund minus the original postage costs and any associated fees caused by the return.

METHODS OF PAYMENT

Our shopping cart is set up to accept debit/credit card payments via Square, debit/credit card payments via PayPal (no PayPal account required) or payment via an existing PayPal balance (account needed).

If paying via PayPal, we can only post your order to the shipping address shown on the PayPal payment (you can edit this before confirming payment).

POSTAGE RATES

Postage is FREE for UK customers. For overseas customers, we use tiered postage rates, to ensure we keep our costs as low as possible for you. We have found this a lot more effective than offering a flat rate fee. All of our postage charges include a small packaging and handling fee.

All postage costs are shown within your shopping cart.